Privacy Policy
Information on the Processing of Personal Data by Viola
This document provides users of the web application and service providers (hereinafter also referred to as “you” or the “Data Subject”) with detailed information about how Viola Technology s.r.o., ID No. 21991561, with its registered office at Antala Staška 1565/30, Krč, 140 00 Prague, Czech Republic (hereinafter “Viola”), as the controller of personal data, processes your personal data in connection with the operation of the web application at www.violacare.ie. It also provides information about your rights in relation to the processing of personal data.
1. What personal data Viola processes
In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation; hereinafter the “GDPR”), and in accordance with relevant national data protection legislation, Viola processes the following personal data:
• Identification details: for example, your first name, surname, company name, date of birth and PPS Number.
• Contact details: for example, e-mail address, telephone number and correspondence address.
• Payment and tax information: for example, first name and surname or company name, permanent residential address or registered office, place and date of birth, tax identification number, bank account number, account holder and the price of the agreed services.
• Details of the requested service: for example, the location where the Data Subject (User) requests the service, information about health status, the type of property in which the service is provided, specification of the requested services, price and any other information the Data Subject provides as part of a request or order.
• Information about the service offered: for example, the location where the Data Subject (service provider) offers the service, their experience, photograph, information about additional services, price and other information related to the provision of services.
• Caregiver verification documents: copies of identity documents, copies of criminal record extracts, licences, certificates and other documents demonstrating the service provider’s qualifications and good character. These data are processed for the purpose of verifying the identity and suitability of caregivers in accordance with requirements relating to the safety and quality of the services provided.
• Content of communications: for example, the content of contact forms, e-mails, telephone calls, chats and other forms of communication between you and Viola.
• Automatically collected information: for example, your IP address, browser type and version, operating system, location, information about use of the website, pages visited, search terms and cookies.
Viola processes personal data exclusively for the purposes set out below, to the extent necessary and for no longer than is necessary to achieve those purposes.
The provision of personal data (in particular identification and contact details) is necessary in order to enter into a contract and use the services of the web application. Without providing these data, the services cannot be provided. The provision of data for marketing purposes and analytical cookies is voluntary and does not affect your ability to use the basic services of the application.
2. Purposes and legal bases for processing personal data
Viola processes your data for the following purposes:
• Performance of contractual obligations and provision of services: Identification details, contact details, payment and tax information and other relevant data are processed for the purpose of entering into and performing a contract, providing services through the web application and facilitating contact between Users and service providers. The legal basis is performance of a contract or taking steps prior to entering into a contract. The data are retained for the duration of the contractual relationship and for a further 5 years after its termination.
• Processing of health data: Information about health status provided by the Data Subject as part of a request or order for the purpose of appropriately arranging and facilitating Professional Assistance constitutes a special category of personal data. The legal basis for processing is the Data Subject’s explicit consent, which the Data Subject provides separately when submitting a request or order. Consent is voluntary and may be withdrawn at any time, without affecting the lawfulness of processing based on consent before its withdrawal. These data are processed only for as long as necessary to achieve the stated purpose and, in any event, no longer than until consent is withdrawn.
Personal data relating to another person: If you provide Viola with personal data relating to another person, you confirm that you are authorised to provide such data and that the relevant person has been informed about the processing described in this Privacy Policy. Where Viola relies on consent as the legal basis for processing, the required consent must be obtained from the relevant Data Subject.
• Verification of caregiver identity and suitability: Viola processes copies of identity documents, criminal record extracts, licences and certificates of caregivers for the purpose of verifying their identity, good character and professional suitability. The legal basis is performance of a contract and legitimate interest. The data are retained for the duration of the cooperation with the caregiver and for a further 3 years after its termination for the purpose of defending potential legal claims.
• Facilitating communication between Users and independent service providers: Viola processes the necessary data in order to ensure effective communication between Users and service providers. The legal basis for this processing is performance of the contract between the Data Subject and Viola. The data are retained for the duration of the contractual relationship and for a further 5 years after its termination.
• Protection and defence of legal claims: Viola may process personal data to the extent necessary to exercise its rights, recover receivables or defend itself against claims by third parties. The legal basis for this processing is Viola’s legitimate interest in protecting its rights. The legitimate interest consists in protecting the controller’s property rights and enabling the exercise or defence of legal claims. The data are retained for the applicable limitation periods under the Civil Code, typically 3–4 years after termination of the contract or cooperation, or for the duration of any dispute and 1 year after its final conclusion.
• Marketing and commercial communications: Contact details (in particular e-mail address) are used to send commercial communications and promote Viola and the services of the web application. The legal basis is legitimate interest. The legitimate interest consists in promoting the controller’s services to existing Users. You may unsubscribe at any time. The data are retained for a maximum of 3 years from the last interaction with the User.
• Compliance with legal obligations (for example tax matters and the DAC7 Directive): Viola is required by law to process certain data. The processing of personal data, including identification details, contact details and payment and tax information, is necessary for reporting required information in accordance with tax regulations (in particular the DAC7 Directive). The legal basis is compliance with Viola’s legal obligation. The retention period is determined by applicable law.
• Measures against illegal content (Digital Services Act): Viola processes personal data to enable the reporting and removal of illegal content and, where applicable, to provide information to administrative authorities. For this purpose, Viola processes identification details, contact details, payment and tax information, details of the requested service, information relating to the service offered (including copies of identity documents, authorisations/licences and other documents related to the provision of Professional Assistance) and data contained in communications. The legal basis is compliance with a legal obligation or performance of a task carried out in the public interest. The data are retained for the period required by law.
• Promotion and marketing with your consent: With your consent, Viola may use, for example, your photographs for marketing purposes on the website, social media or in promotional materials. The data are processed until consent is withdrawn, but for no longer than 5 years from publication.
• Ensuring operation and security of the website: Automatically collected information (necessary cookies) is processed to ensure the proper functioning and security of the website. The legal basis is legitimate interest. The legitimate interest consists in ensuring the technical functionality, security and stability of the web application. The data are retained for no longer than 1 year.
• Statistical and analytical purposes: With your consent, Viola analyses website traffic and use in order to improve its services. The data are processed until consent is withdrawn, but for no longer than 1 year from the last visit. The legal basis for processing is the Data Subject’s consent provided through the cookie information banner.
• Personalisation of advertising: Viola also processes personal data in order to obtain information about personal preferences and to display and target relevant advertising. For this purpose, Viola processes automatically collected information (marketing cookies) on the basis of the Data Subject’s consent. In this context, personal data may be transferred to third parties. The data are processed until consent is withdrawn, but for no longer than 1 year from the last visit. The legal basis for processing is the Data Subject’s consent provided through the cookie information banner.
3. Who may have access to your data
Viola selects its contractual partners who may act as processors of personal data with the utmost care. Personal data are disclosed only to entities that provide sufficient guarantees that they have implemented and maintain appropriate technical and organisational measures. These measures are intended to protect personal data against any unauthorised access, disclosure, alteration, loss or destruction, whether such incidents occur accidentally or as a result of unlawful conduct.
Viola therefore takes care to ensure that the security of your data is maintained whenever they are processed or transferred to third parties.
In addition to Viola and its employees, personal data may be made available to the following categories of recipients:
• Viola’s contractual partners or other persons who assist with operation of the website, technical support, marketing, legal or tax advice.
• Collaborating persons and partners who work with Viola under cooperation agreements or similar arrangements and are involved in administration of the platform and provision of Viola’s services.
• Persons or companies that directly provide services ordered by Data Subjects.
• Providers of IT systems, software, communication and marketing tools (for example Google, Meta, Microsoft, Slack, WhatsApp and Wix).
• Companies that provide SMS distribution services to Viola.
• The public, where certain data (for example photographs or references) are published on the website or social media.
• External advisers providing legal, tax or other professional advice to Viola, such as law firms or tax advisers.
• Public authorities, courts and other institutions, where required by law or in connection with legal proceedings.
Where personal data are transferred to third countries outside the EEA, Viola ensures an adequate level of protection, for example by relying on an adequacy decision of the European Commission (including the EU–US Data Privacy Framework) or Standard Contractual Clauses under Article 46(2)(c) GDPR. Information about the specific safeguards may be obtained upon request at info@violacare.ie.
4. Your rights
As a Data Subject, you have the following rights in relation to the processing of your personal data:
• Withdraw consent: Where processing is based on your consent, you may withdraw it at any time by sending an e-mail to info@violacare.ie or through the settings in your user account. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
• Access: You have the right to know whether and what personal data relating to you Viola processes.
• Data portability: You may request that your data be provided to another controller in a commonly used format, or transferred directly where technically feasible.
• Rectification: If any data are inaccurate or out of date, you may request their correction.
• Restriction of processing: In certain cases, you may request that Viola restrict the processing of your data.
• Erasure: If the data are no longer necessary or have been processed unlawfully, you have the right to request their deletion.
• Objection: Where Viola processes data on the basis of legitimate interest, you may object to such processing at any time on grounds relating to your particular situation. If you object to processing for direct marketing purposes, Viola will cease processing for those purposes without further action.
• Complaint: If you believe that your rights have been infringed, you may lodge a complaint with the Data Protection Commission (DPC), 6 Pembroke Row, Dublin 2, D02 X963, Ireland, www.dataprotection.ie, or with another competent supervisory authority.
• Automated decision-making: Viola does not carry out automated decision-making or profiling within the meaning of Article 22 GDPR that produces legal effects concerning you or similarly significantly affects you.
5. Controller contact details
If you have any questions or wish to exercise your rights, please contact Viola:
• By post: Antala Staška 1565/30, Krč, 140 00 Prague, Czech Republic.
• By e-mail: info@violacare.ie
• Data Protection Officer: Viola does not meet the criteria set out in Article 37 GDPR requiring the mandatory appointment of a Data Protection Officer (DPO), and therefore no DPO has been appointed. If you have any questions relating to personal data protection, please use the contact details above.
This version of the Privacy Policy is effective from 7 September 2026. Viola reserves the right to update this Privacy Policy; you will be informed of material changes by e-mail or by notice on the website.